General
- By becoming or being a client at the Willows Holistic Therapies your agreement with these terms and conditions is implied.
- These terms and conditions may be updated at our discretion without prior notice.
- It is your responsibility to read and understand these terms and conditions, a written copy of which is available on request.
Booking
- You may book appointments with us in person, telephone or website
- Advanced bookings may be refused to any client who has missed appointments without giving at least 24 hours notice
Punctuality
- Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed
Treatment Suitability
- Your therapist is not obliged to treat you if they deem treatment is not appropriate for any reason
- Prior to any treatment, your therapist will assess your suitability for treatment. If deemed unsuitable The Willows Holistic Therapies will inform you as the reasons why, if you have already paid in full you will be refunded the paid amount
- In some cases we can recommend an alternative treatment. If the alternative is less in price we will refund the difference
Treatment Times
- Timings of the treatments may include consultation and dressing time
The Willows Holistic Therapies Deposit Policy
- At The Willows Holistic Therapies, we require a deposit for all bookings to secure your appointment.
- This policy helps us reduce no-shows and last-minute cancellations, allowing us to provide our clients with the best service.
- A deposit of 50% of the treatment is required at the time of your booking and this deposit will be credited towards your final bill.
- To receive a full refund/transfer your deposit to a new appointment you are required to cancel no later than 48 hours, any cancellations made less than this before the appointment will result in the forfeiture of your deposit.
- We understand that unforeseen circumstances can arise and exceptions to this policy may be made at the discretion of The Willows management.
**By booking an appointment at The Willows Holistic Therapies you agree to the terms of this deposit policy**
Gift Vouchers
- Gift vouchers are available for all treatments and are non-refundable. They are valid for 6 months from the date of purchase. Gift vouchers cannot be exchanged for cash.
- Prices are subject to change without notice