COVID-19 Guidelines

Updated: August 2021

Your hygiene and safety is of paramount importance to The Willows Therapies

  • The Willows Therapies operates an appointment only system
  • Every surface will be cleaned regularly and wiped down between each appointment
  • There is adequate ventilation throughout the room, the door may on occasions be open where possible whilst maintaining your privacy and confidentiality
  • I will be wearing Personal Protective Equipment for face to face treatments and will wash hands before and after each client interaction
  • Personal Protective Equipment will be replaced after every client’s appointment 
  • Clients appointments will be staggered to enable a thorough cleaning between each one

We ask of you, the client

  • Please arrive wearing a mask (unless you are exempt) and arrive on time
  • Regular Clients: message me on arrival and come into reception, keep to the right and come straight to the treatment room 
  • New Clients: message me on arrival and I will arrange to meet you at the front door so that I can show you to the treatment room always keeping to the right
  • Please minimise what you bring with you, and all belongings MUST be placed in the plastic box in the treatment room which is cleaned after every client 
  • Please use the hand sanitiser available at the entrance of the OpTIC building, and also at the entrance of the treatment room.
  • I will contact you before your appointment to complete an online health check questionnaire this must be done before attending your appointment.
  • All Willows forms are now online and for any new clients these will need to filled in before your appointment 
  • Please bring your own water/bottle to rehydrate
  • Card payment is recommended but if you have to bring cash please put it in a sealed envelope 
  • Please inform me if you or anyone in your household have developed COVID 19 symptoms however mild as you should stay at home and reschedule your appointment